Refund & Cancellation Policy

1. Introduction

This Policy governs cancellations, refunds, and payment disputes relating to services arranged through the Errands App. Errands App acts solely as a platform facilitating services between independent service providers and users.

2. Nature of services

All services offered through the App are real-world, offline services, not digital content, and are provided directly by independent service providers. Accordingly, refunds are primarily governed by agreements between customers and service providers, and app store billing systems are not required for offline services.

3. Cancellation policy

Customers may cancel before service acceptance with no penalty. Cancellations after acceptance are subject to the service provider’s cancellation terms, and any resulting liability or dispute lies with the service provider rather than Errands App. Service providers may cancel where the customer is unreachable, where safety concerns arise, or where incorrect information was provided. Repeated cancellations by either party may result in account suspension.

4. Refund policy

As a general rule, refunds are determined by the service provider’s policy, subject to the applicable consumer protection laws of South Africa. Errands App does not guarantee refunds and may facilitate dispute resolution where appropriate. Where payments are processed through third-party providers, refunds must be requested through the applicable payment channel, and chargebacks may be subject to investigation.

5. Non-refundable circumstances

Refunds may not be granted where:

• Services were completed satisfactorily.
• Cancellation occurred outside permitted timeframes.
• The customer failed to be present.

6. Partial refunds

Partial refunds may apply where services were partially completed, or where there is mutual agreement between the parties.

7. Platform fees

Any platform or service fees charged by Errands App may be non-refundable unless required by law.

8. Dispute resolution

Users are encouraged to attempt resolution directly and to escalate via the App where needed. Errands App may mediate disputes and may suspend accounts where abuse is identified.

9. Fraud and abuse

The App reserves the right to deny refunds in cases of fraud and to suspend or terminate accounts.

10. Compliance with consumer laws

Nothing in this Policy limits statutory rights under applicable consumer protection laws.

11. Policy updates

We may update this Policy at any time. Continued use of the App constitutes acceptance of the updated Policy.

12. Contact

For questions about this Policy or to raise a refund or cancellation issue, email us at support@errandsza.com.