Privacy Policy

1. Introduction

This Privacy Policy explains how Errands App collects, uses, discloses, and protects personal information when you use our mobile application and related services. By using the App, you consent to the processing of your personal information in accordance with this Policy.

2. Information collected by Errands App

We collect only information that is necessary, relevant, and lawful. Information you provide includes your full name, email address, phone number, profile details (such as service type and the qualifications of service providers), payment-related information (processed via third-party providers), and communications between users. We also automatically collect device information (model and OS version), IP address, app usage data, and location data (only where permission is granted). We do not intentionally collect sensitive personal information unless required for lawful purposes and with explicit consent.

3. How your information is used

We use personal information to:

• Create and manage user accounts.
• Facilitate service bookings between customers and service providers.
• Process payments via third-party providers.
• Provide customer support.
• Improve the app’s functionality and user experience.
• Ensure safety, fraud prevention, and compliance with legal and regulatory standards.

4. Legal basis for processing

We process personal information based on user consent, the performance of a contract, compliance with legal obligations, and legitimate business interests (balanced with user rights).

5. Location data

Location access is optional and used to match users with nearby service providers and to improve service accuracy. You may disable location services at any time in your device settings.

6. Sharing of information

We may share information with other users (to facilitate bookings), payment processors, cloud service providers, and legal authorities where required by law. We do not sell personal data.

7. Data retention

We retain personal information only for as long as necessary for service provision, legal compliance, and dispute resolution.

8. Your rights

Depending on applicable law, you have the right to:

• Access your personal information.
• Correct inaccurate data.
• Request deletion of your data.
• Withdraw consent.
• Object to processing.

9. Account deletion

You may request that your account be deleted directly within the App (where enabled) or by contacting us at privacy@errandsza.com. Upon deletion, personal data will be erased or anonymised, subject to legal retention requirements.

10. Data security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, and misuse. However, the user acknowledges that no system is completely secure.

11. Privacy of minors

The App is not intended for persons under 18. We do not knowingly collect data from minors.

12. International data transfers

Your data may be processed in jurisdictions outside your country, subject to appropriate safeguards.

13. Third-party services

The App may contain links to third-party services. We are not responsible for their privacy practices.

14. Changes to this policy

We may update this Policy from time to time. Continued use of the App constitutes acceptance of the updated Policy.

15. Contact information

For questions about this Privacy Policy or how your data is handled, email us at privacy@errandsza.com or support@errandsza.com.